Full-Service Event Planning

Guest Relationship Management

Providing the best service to guests is the core of every event. So before planning any event, the event organisers should know the likes and dislikes of attendees. The guest relationship management (GRM) service of InfoEventz collects and organizes guest data to deliver a personalized and professional event experience. Attendees can choose their food preference and decide on the date and demands for their stay and travel arrangements. GRM analyses all the data and helps event organisers to set up everything as per the requirements of attendees. This can create a favorable impression that lasts long, even after the event.

How GRM works

Track guest demands: Collects food preference details, including vegetarian, vegan, and critical allergy information. Attendees specify their required check-in dates, room types, and transportation requirements.

Arrange facilities: Once the data is collected, GRM analyzes the requirements to help organisers set up the event. Generate meal counts for specialised menus, and arrange accommodation based on the event’s date and location.

On-site coordination and monitoring: Track the services to ensure that the food preparation, stay, and commute of guests are successfully managed without delay.

Post-event reporting: After the event, organizers can collect feedback from attendees to measure satisfaction levels. This feedback will be useful in improving future events.

Why GRM matters

Eliminates event day confusion: An advanced collection of dietary preferences and travel date details helps you to arrange facilities earlier. Hence, you can handle the event activities on time and deliver a flawless experience.

Built guest satisfaction:Arranging the services according to the guests' preferences can improve the satisfaction of attendees. When guest finds that their demands are met without any compromise, it builds trust towards the organisers.

Reduce organiser stress: Pre-planning every stage of the event, finalising guest headcount, their accommodation, and catering service can avoid last-minute rushes.

Main features of GRM

Catering management

Prepare food based on the food preference details of guests, such as vegetarian, vegan, and allergy-related food items. Moreover, the updates on headcounts help catering partners to maintain essential food quantities.

Itinerary service

Simplify room booking based on the guest’s suggestions, like arrival date and room preference, and track check-in and check-out schedules.

Arrangements for commute

We ensure guests arrive on time by scheduling transport based on their arrival date. Monitor the hotel-to-event venue commute time to ensure attendees arrive on time.

Benefits for Organisers

Reduced workload: Organizers can save time and effort due to the preplanned data collection of the GRM service. Due to this, you do not have to worry about arranging food, travel, and other services at the last moment.

Optimized Resource Management: Guest relationship management ensures that the resources, such as food, staff, and equipment, are efficiently utilised. Organisers can prevent wastage of food if they receive the exact count of the participants attending the event. This can maintain budget discipline without compromising quality.

Boosted Event Reputation:A well-executed strategy can enhance the professionalism of the event. Arranging smooth dining arrangements, accommodation, and other services can improve the organizer's reputation. In addition to that, this approach helps in making the event well-organized and memorable.